Privacy Policy

Data Controller

Kivora Digital S.L. is the controller and responsible for your personal data.

• Name: Kivora Digital S.L.
• VAT ID: B23907553
• Address: Avenida Maisonnave 41, 3°B, 03003 Alicante, Spain
• Email: contact@kivoradigital.com
• Contact: through our web form
• Data Protection Officer (DPO): dpo@kivoradigital.com

The Data We Collect About You

We collect different types of data to provide and improve our service to you.

• Contact Data: Includes your name, email address, and phone number when you fill out a contact form.
• Technical Data: Includes internet protocol (IP) address, your browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
• Account Data: If you create an account, we collect your username, password, and preferences.
• Service Usage Data: Information about how you use our website, products, and services.
• Commercial Data: Details about the services you have purchased.
• Communications Data: Your preferences in receiving communications from us.
• Blog Data: Comments and other information you provide on our blog.
• Marketing Data: Your preferences in receiving marketing from us and our third parties.

How We Use Your Personal Data

We will only use your personal data for the following purposes:

• To provide our services: To manage your account, provide you with customer support, and to keep our services operational.
• To communicate with you: To respond to your inquiries, send you administrative information, and marketing communications with your consent.
• To improve our services: To analyze how our site and services are used, in order to improve them.
• Legal compliance: To comply with our legal obligations.
• Security: To protect our website and systems.
• Commercial purposes: To inform you about our services and offers.
• Blog Management: To manage comments and interaction on our blog.

Legal Basis for Processing

The legal basis for processing your data is:

• Consent: You have given us your consent to process your data for specific purposes.
• Contract: Processing is necessary for the performance of a contract to which you are a party.
• Legitimate interest: Processing is necessary for the purposes of our legitimate interests.
• Legal obligation: Processing is necessary for compliance with a legal obligation.

You can withdraw your consent at any time.

Data Retention

Personal data provided will be retained only for as long as necessary to fulfill the purpose for which it was collected, and to determine any possible liabilities that may arise from that purpose, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

In particular, data will be retained for the following periods, taking into account legal obligations and the nature of the processing:

• Billing and accounting data: for the period required by tax and commercial regulations, currently 6 years, in accordance with the Commercial Code. Código de Comercio.
• Customer data: while the contractual or commercial relationship is maintained and, once terminated, for the period necessary to address possible legal liabilities, usually up to 5 years.
• Data processed for commercial or marketing purposes: until the data subject withdraws their consent.

Once the above periods have expired, the data will be deleted or, where appropriate, properly blocked, remaining only at the disposal of the competent authorities for the attention of possible legal liabilities during the legally established periods.

Data Recipients

We will not share your data with third parties, except by legal obligation or with service providers acting as data processors.

• Hosting providers.
• Email marketing platforms.
• Tax and legal advisors.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Some of our providers may be located outside the European Economic Area (EEA), but we guarantee an adequate level of data protection.

Data Subject Rights

You have the right to:

• Access your personal data.
• Request the correction of inaccurate data.
• Request the deletion of your data.
• Object to the processing of your data.
• Request the limitation of processing.
• Request the portability of your data.

You can exercise your rights by sending an email to dpo@kivora.es, attaching a copy of your ID. You will not have to pay a fee and we will respond within one month.

Complaint to the Supervisory Authority

If you consider that your rights have not been attended to, you can file a complaint with the Spanish Data Protection Agency (AEPD).

• Web: www.aepd.es
• Form:Reclamation Form
• Address: C/ Jorge Juan, 6, 28001 Madrid
• Phone: 900 293 183

We recommend that you contact us first to try to resolve any issue.

Data Security

We have implemented technical and organizational security measures to protect your data, such as encryption, access controls, and regular backups. In the event of a security breach, we will notify the AEPD and those affected, if applicable.

Cookies and Similar Technologies

We use cookies to improve your experience. You can configure your preferences at any time. For more information, see our Cookie Policy.

Protection of Minors

Our services are not directed to children under 14 years of age. If you are a minor, you need your parents' consent. If we detect data from a minor without consent, we will delete it.

Links to Third Party Sites

Our website may include links to third-party websites. We are not responsible for their privacy policies.

Changes to the Privacy Policy

We may update this policy. We will notify you of any changes by posting the new policy on this page. This policy was last updated on September 22, 2025.

Contact Information

If you have any questions about this privacy policy, you can contact us:

• Controller: Kivora Digital S.L.
• Email: contact@kivoradigital.com
• DPO: dpo@kivoradigital.com
• Address: Avenida Maisonnave 41, 3°B, 03003 Alicante, Spain
• Contact form: available on our website